Creating Workplace Experiences That
Drive Productivity for Your Stakeholders
What is Hospitality
WorkX
Hospitality WorkX is a pioneering consultancy agency that leverages best practices from the real estate and hospitality industries to transform corporate workplaces. We offer a unique suite of services designed to enhance the employee experience and cultivate joy in the workplace.
We work with companies to develop extraordinary employee and visitor experience by ensuring that voices are heard, building a strong sense of community and recognizing moments that matter.
Hospitality WorkX is uniquely positioned to address a critical gap in today's corporate landscape. With our innovative approach, we are ready to make corporate America not just more productive, but happier.
Our experience isn’t just theoretical.
We have proven that this works in real life.
Our stories and advocacy are rooted in successful models that have resonated across various groups. These models have not only benefited the companies we worked for but also partner companies that needed to be aligned with our journey.
Why is this important to company success?
Hospitality is the answer
Hospitality is a connector that creates, delivers and drives community and connections
Each person and each interaction has the power to carry the culture
Helping people to help people - each of us has the power to make a difference in someone’s life, making an emotional connection
Small changes,

big impact
There is an increasing awareness of the importance of employee happiness for productivity and retention. Blending real estate and hospitality concepts is powerful.
Our consultancy agency, Hospitality WorkX, has a mission to revolutionize corporate America by instilling principles of hospitality into the workplace. By training businesses to create more hospitable and engaging work environments, we aim to improve employee happiness, productivity and retention
A great hospitality program can enhance bottom line results, business productivity and well being.
Hospitality WorkX is a small firm with big experience. With deep real estate and hospitality experience, we help companies to create the best hospitality experiences for their employees and customers.
Feeling conflicted about the changing working place environment? Need an advisor who is truly motivated to help you? We can help you. Count on us to do the perfect thing for you and your business.
Hospitality Strategy
Your hospitality strategy impacts every aspect of your business - it helps to build your company brand.
Innovative approaches to hospitality services for the employee and visitor experience is an opportunity to express the business culture and brand. Translating culture into space and creating value-driven investments requires experience. Hospitality WorkX will help with this.
Hospitality WorkX provides strategic insights and works with you to explore innovative approaches in hospitality strategy, bringing value and innovation and helping you to experience true transformation.
Corporate Services and
Employee Engagement
When employees are truly engaged, your organization thrives. Maximize productivity through creatively designed hospitality services and employee engagement initiatives. Suzanne and Robert’s expertise ensures seamless integration, leading to the outcome you seek: a positive, thriving workplace culture.
Our Leadership
Suzanne Heidelberger
Founder
Suzanne Heidelberger is a strategic partner to high-performing leaders and their teams, cultivating environments that maximize impact. With over three decades of global leadership experience, Suzanne adeptly merges data-driven analysis with innovative leadership development to create unique solutions for business problems.
Robert Gordon
Founder
Robert Gordon brings with him over 30 years of corporate hospitality and retail operations experience. Holding global roles overseeing all aspects of food and beverage programs while ensuring a safe and sanitary environment, Robert has improved many dining programs while adding to their customer service. Robert also adds to the employee experience; with his distinctive hospitality mindset, Robert brings a differentiator to his approach with all client and colleagues he supported.
Our Areas of
Expertise
Strategic and visionary business advisory services capable of providing positive and proactive solutions to business issues
Strong customer and client engagement models for teams
Deliver innovative and successful hospitality functions
Workplace experience transformation
Proven experience brought to every project to help build and deliver successful solutions
Optimizing utilization of real estate portfolio
Developing improved processes while delivering on cost savings, space optimization, employee wellbeing and business goals
Relationship building to drive collaboration across workstreams, businesses and partnerships
Open, collaborative approach
Strong consideration of investment and risk management
The skills Hospitality WorkX brings
We achieve goals related to services that impact employees and guests, including but not limited to creating warm and professional reception experiences, work environments, conference arrangements and dining experiences
Assist in developing annual budget for expense and capital expenditures if approved
Ability to motivate teams
Creating a high quality and consistent visitor experience
Demonstrated ability to achieve excellent in-house customer satisfaction
Ensure good channels of communication are open and that they provide an effective link between senior management and the delivery team
Proven experience to negotiate and manage third party suppliers on a global scale
Build and manage all quality-related functions, taking into account visitor and employee experiences
Inspire team confidence and respect in a creative and effective manner