What Are We Offering
Experienced based teaching, corporate culture definition and roadmap, organizational development, service mindset, and hospitality as a differentiator in the space.
We design and deliver services and experience that enable your company to thrive, with a strong focus on the end to end experience.
We gather ideas, insights and feedback across the entire organization to evolve and shape the experience.
We build amazing environments where guests and employees can to do their best.
The Outcome
Meet today's challenges and grab future opportunities
Prioritize assets and spend for success - get value for every dollar spent
Successful mobilizing people, culture, processes and technology
Business culture and vision is the driving force behind real estate decisions and activities
Positive impact for the people experience and the business performance
Positive impact to the business bottom line
Real estate becomes inspirational to the organization with a common delivery of mission and values
Case Study 1
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Crisis Management to reopen
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Retraining of all staff and change in management
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Training of all corporate real estate staff
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Partnered with Cornell Hotel School professors to develop training and new KPI’s
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New cafeteria experiences that rebuilt trust, increased traffic and offered creative and delightful experiences
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Trained broad team in service as a life skill (CRE, Security, etc.)
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Cafe staff provided programming in nutrition and cooking techniques
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Events and day to day services delivered with hospitality
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Surprise and delights, with consistent high quality as a global standard
Case Study 2
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The Pandemic arrived
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Hospitality was introduced and implemented in March 2020, emphasizing care, safety and friendly faces
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We coordinated with all amenities including cafes and the events team
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This included text communication and hospitality stations